Lawrence is a long-time high-quality furniture store who we have bought a number of products from over the past 20 + years. Their products are modern and they last for many years.
Recently I contacted Russ in Customer Service to get pads for chairs I bought over 15 years ago that they no longer carry. He went out of his way to find the manufacturer and get me the pads at no cost to me.
Now that is great customer service!