OTHER POLICIES
Delivery Policy
Your new Lawrance Furniture can be delivered in your home anywhere you like, and installed if necessary by knowledgeable furniture professionals. We deliver to the greater San Diego county area, Tuesday through Saturday, with trips to Temecula and Murrieta. Merchandise to be delivered outside of the greater San Diego area will be shipped to you via a delivery service of your choosing. We can assist you with this process. Shipping charges will vary, depending on the level of service you require.
Returns
If you notice a problem with your furniture at the time of delivery, please refuse the delivery and have the furniture sent back. Having the furniture sent back speeds up the process to service your unique furniture needs. Merchandise sent back will be subject to a full refund, less delivery and return shipping costs, so long as it is not special ordered merchandise and it is determined upon return to be an actual problem with the product and not a choice of the purchaser.
On shipments outside of the greater San Diego area, you are responsible for proper inspection of merchandise upon receipt from delivery company. Any damage must be noted on the “bill of lading” at the time of delivery. Claims regarding damage on delivery must be submitted to delivery company at time of delivery. Merchandise sent back, due to damage, will not be subject to a refund without accompaniment of a properly filed freight claim.
All items for delivery must be paid for in full at time of purchase. If you are shipping out of San Diego please contact: adamk@lawrance.com
Payment Policy
Website purchases must be paid in full before shipping. Shipping and tax extra if applicable. We accept Visa, MasterCard, Discover and personal check. For your security, when you make a purchase on our website, your personal information will be verified by phone within 8 business hours before processing a credit card or check.
Privacy Policy
Collecting Information About You
There are only two ways we gather your information. First, by our e-mail or in-store add your name to our mailing list which is filled out by you. Or, when you make a purchase on-line or at one of our two store locations. Some domain addresses from people who visit our website, may be analyzed to forecast design trends and to collect marketing information, yet the individual user remains anonymous. Our website uses “cookies.” A cookie is a small amount of information that is sent to your browser from a web server and placed into your hard drive. Cookies help us estimate our audience size and also allow us to deliver better customer service by understanding your visiting patterns.
Using Information About You
We typically send a short e-mail about fantastic new collections, events and private sales. Also, you may receive print mailers from time to time. Please note, your personal information will not be shared, sold or duplicated in any way, ever.
Correcting or Deleting Information About You
When requesting a correction, please list wrong name, address or e-mail with corrections indicated. Street address should include street address, city and zip. When requesting your name be taken off our marketing list, please specify what form of advertising you do not want to receive: print, e-mail or both. Please supply name, address or e-mail you want removed. Send changes to bernard@lawrance.com
Protecting Your Personal Information
For your security, when you make a purchase on our website, your personal information will be verified by phone within 8 business hours before processing a credit card or check. We are dedicated to keeping your private information private. Unfortunately not all activity over the Internet can be guaranteed to be 100% safe.
Links To Other Sites
Once you leave our site, our privacy policy ends and changes to the privacy policy of the new linked site. Other sites may use different privacy policy procedures. Always read the new privacy policy before submitting any personal information.